Terms of Service

Last updated 22 July 2026

These terms govern your use of employeeiQ, operated by EV1 Media. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

1. The service

employeeiQ lets an organisation upload internal documents and gives its employees source-cited answers drawn from them, limited by the access level assigned to each document and each user.

Answers are generated by an AI system. They can be incomplete or wrong. employeeiQ is an aid to finding information in your own documents — not legal, HR, financial, or compliance advice. Decisions with legal or employment consequences should be checked against the source document, which we cite with every answer.

2. Accounts

You are responsible for the accuracy of your account details, for keeping credentials confidential, and for activity under your account. Tell us promptly at info@ev1media.com if you suspect unauthorised access. Administrators control who in their organisation receives an account and at what clearance level.

3. Free trial

New subscriptions include a 3-day free trial. A valid payment card is required to begin it. You will not be charged during the trial.

Unless you cancel before the trial ends, the subscription begins automatically and the card on file is charged the amount shown at checkout for your plan and seat count. Trials are limited to one per organisation.

4. Plans and pricing

Each plan is a monthly platform fee plus a per-seat rate. A seat is any account with login access. Directory-only records, deactivated accounts, and unaccepted invitations are not charged.

An HRIS integration is available on Starter for an additional $79 per month and is included with Growth. Annual billing, where offered, is charged at ten months' cost. Prices are in US dollars and exclude any applicable tax, which is added at checkout.

Changing seats

• Adding seats takes effect immediately and is charged pro rata for the remainder of the billing period.
• Removing seats takes effect at the next renewal. We do not refund mid-period seat reductions.
• You cannot reduce below the number of accounts currently active. Deactivate accounts first.

Price changes

We may change prices with at least 30 days' notice by email to account administrators. Changes take effect at your next renewal, and you may cancel before then if you do not accept them.

5. Cancellation and refunds

How to cancel

Cancel from Billing Settings in your account, or email info@ev1media.com from the address on the account. Cancellation takes effect at the end of the current billing period. We do not pro-rate partial months.

Refunds

• Subscription fees already charged are generally non-refundable, as you retain access for the period paid.
• If you cancel within 14 days of your first charge and have not made substantial use of the service, we will refund that first payment on request.
• If we are at fault — a prolonged outage or a billing error — we will refund or credit the affected period.
• Statutory refund rights, where they apply to you, are not affected by anything in this section.

Failed payments

If a payment fails we will retry and notify you. If it remains unpaid, paid features may be suspended. Your documents and records are retained for 30 days after suspension so you can restore access by settling the balance.

6. Your content

You keep all rights to the documents and data you upload. You grant us only the licence needed to host, process, and display that content in order to run the service for you, including sending it to our AI provider to generate answers. We do not use your content to train AI models.

You are responsible for having the right to upload what you upload, and for informing your employees as required by data-protection law. Our Privacy Policy explains how data is handled.

7. Acceptable use

You agree not to:

• Upload unlawful content, malware, or material you have no right to share
• Attempt to access another organisation's data, or documents above your clearance level
• Probe, scan, or test the security of the service without our written permission
• Reverse engineer the service, or resell it without agreement
• Use automated means to place unreasonable load on the service

We may suspend accounts that breach this section.

8. Availability

We aim for high availability but do not promise uninterrupted service on standard plans. Maintenance may occasionally interrupt access. Specific service levels are available under Enterprise agreements.

9. Warranties and liability

The service is provided "as is". To the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for indirect, incidental, or consequential loss, or for lost profits or data. Our total liability in any 12-month period is limited to the amount you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

10. Termination

You may stop using the service at any time. We may suspend or terminate an account for material breach of these terms, or for non-payment. On termination, you can export your data for 30 days, after which it is deleted as described in the Privacy Policy.

11. Changes to these terms

We may update these terms. Material changes will be notified to account administrators by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

12. Contact

Questions about these terms: info@ev1media.com.